With a professional service team and superb service skills, Lingong takes customers as the center to provide customers with life-cycle and full-process services such as delivery training, in-place services, vehicle maintenance, spare parts supply, and disposal of used machines.
In order to effectively extend the life of the machine, we will carefully carry out "1 + 1" interactive training for customers. Let customers be familiar with the product in time, reasonable control, regular maintenance, and use original parts.
· Within 50 hours of the machine working, the service engineer will provide the customer / driver with one-time service and conduct on-site training and guidance.
· After the service is completed, the service engineer will explain to the customer the cause of the failure, problems found during inspection, and maintenance precautions.
As long as you call, we will do the rest.
24小时×365天的热线接待服务。 24/7: Hotline reception service 24 hours x 365 days.
对信息的接收、派工、跟踪、回访全过程管控，快速有效解决问题。 The whole process: The whole process of receiving, dispatching, tracking and returning information is controlled, and the problem is solved quickly and effectively.
为客户提供产品咨询、使用、报修、配件购买、保险咨询等，售前、售中、售后全生命周期服务。 All-round: Provide customers with product consulting, use, repair, accessories purchase, insurance consulting, etc., full life cycle services before, during, and after sales.
Professional team to provide customers with standardized, fast and efficient services.
1. Guarantee-Guarantee the standard of service image.
2. Public-Public service supervision telephone and public service charging standards.
3. Do it-Do a full test run of the service, clean up the service technology site, and confirm the service result with the customer.
4, not allowed-not allowed to provide non-dedicated accessories, not allowed to delay or delay, not allowed to eat a card to take, not allowed to provide public money.
5. Commitment-promise to reply within a quarter of an hour, start within an hour, solve the problem once, go through the inspection once it is completed, and return once after service.
Lingong has a network of over 1,000 service parts covering the whole country, providing customers with convenient parts supply services anytime, anywhere.
· Lingong Parts Center Library · Lingong Service Parts Network
· Socialized parts dealers · Key customer cooperation parts library
Pro tools have flexible distribution modes and fast logistics speeds, which can shorten the delivery cycle to the greatest extent.
· Direct service mode for service outlets · Direct service mode for service providers
· Multi-level warehouse allocation and distribution model · Direct delivery model for large customers
Dedicated to providing an old machine replacement solution for each customer .
· Old machine renovation
· Used machine evaluation
· Used machine recycling
One warranty extra long warranty
Installed / road machine: front frame, rear frame, boom, VRT gearbox warranty for 2 years or 5000 hours excavator (≥ 36T): heavy parts, structural parts warranty for three years or 10,000 hours excavator (<36T) : Two years or 5000 hours for heavy parts, three years or 7000 hours for structural parts
提供代用机服务，确保施工不受影响 Two Guarantees Shutdown Protection: Provide substitute machine services to ensure that construction is not affected
异地施工转服务 Three Guarantees Offsite Construction Guarantee: Offsite Construction Transfer Service
关键件置换政策解除客户后顾之忧 Four-guarantee replacement guarantee: Key component replacement policy relieves customers' worries
终身免工时费维修服务 Five Guarantees Lifetime Guarantee: Lifetime free maintenance service
24 hours response in place
24 hours response service call
Two in place remote services in place
GPS remote diagnosis fault early warning Maintenance equipment operation report
Three in place to make an appointment for maintenance
Loader seven in place service Excavator ten in place service
Four in place accessories supply in place
Accessories credit release or fixed-point straight hair, ready to use, no longer waiting
Five dedicated services in place
Onsite services support comprehensive construction solutions